The law enforcement officer who is operating out from under authority will often lead the police department in citizen complaints. The Independent Spirit that he or she demonstrates when interacting with the public can generate a reaction on the part of the citizen, which can in turn generate a complaint on the officer. I have been in police administration for a long time and I have seen this scenario played out over and over.
An officer that maintains his or her composure under pressure, on the other hand, demonstrates the type of character that builds public trust in our relationship with the citizens. This is the highest ideal of law enforcement: to bring peace out of disorder.
Dr. George Thompson brings this out in his tactical communications course, Verbal Judo. He emphasizes the importance of controlling the tongue. In fact, one of the dynamics in Series 2 (the Dynamic of Compliance) is based on Dr. George Thompson’s teachings.